Bob Caruso is the former head of JD Power’s VOC Center of Excellence. He’s giving a webinar next Monday (Dec 10) on the top 10 best practices of VOC practitioners. He plans on doing a deep dive and field people’s questions. He’s also a former F4 fighter pilot from the Air Force so he is rather entertaining. This is a little self serving because we are sponsoring this webinar (yes, we like him this much). It’s free and under an hour, I think you should consider joining us. http://bit.ly/2mapDK