http://blog.allegiance.com/2009/12/where-are-you-on-the-feedback-progression-scale/ Increasing Customer and Employee Loyalty, Satisfaction and Engagement Tue, 07 Sep 2010 16:32:05 +0000 hourly 1 http://wordpress.org/?v=3.0 http://blog.allegiance.com/2009/12/where-are-you-on-the-feedback-progression-scale/comment-page-1/#comment-1734 Is an overly narrow focus on customer satisfaction causing you to miss out? | Allegiance Engagement & Loyalty Blog Mon, 08 Feb 2010 21:21:36 +0000 http://blog.allegiance.com/?p=500#comment-1734 [...] But having recently embarked on this quest myself, I know first-hand that customers, in most cases, are very happy to tell you what they think on more topics than just customer satisfaction. If you are interested to see where your company resides on the feedback progression scale, check out this blog: http://blog.allegiance.com/2009/12/where-are-you-on-the-feedback-progression-scale/ [...] [...] But having recently embarked on this quest myself, I know first-hand that customers, in most cases, are very happy to tell you what they think on more topics than just customer satisfaction. If you are interested to see where your company resides on the feedback progression scale, check out this blog: http://blog.allegiance.com/2009/12/where-are-you-on-the-feedback-progression-scale/ [...]

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