Be sure to check out the Jan 21 webinar with Todd Rowe of SAP as he discusses why a survey is not enough for a complete VOC program. In this webinar, Todd will discuss:

- The new role of surveys in the world of customer feedback / customer insight
- New ways to listen to customers and aggregate data without asking your staff to read thousands of replies
- Competitive advantage of next-gen VOC technology
- The new VOC tool set

To learn more or register, go to https://www1.gotomeeting.com/register/323150952