Author Archive

Survey Abandonment is like Death to a Researcher - Upshot: Put High-Abandonment Questions at the End

Have you ever noticed that more people start your online surveys than finish them? It’s like they start clicking through the answers and then suddenly they have a heart attack and it’s curtains!
What is happening to those hapless survey takers?
Life insurance actuaries, the Census Bureau, and the Social Security Administration use a tool to understand [...]

Survey Design – Begin with the End in Mind

Many people think that surveys are just a bunch of questions, but they’re not. Every survey is a culmination of a challenging seven-step process. And each step of that process poses unique challenges to researchers. After all, sound business decisions much come from high quality information.
And here is a seven-step process that you can [...]