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	<title>Allegiance Engagement &#38; Loyalty Blog &#187; CRM &amp; EFM</title>
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	<description>Increasing Customer and Employee Loyalty, Satisfaction and Engagement</description>
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		<title>Employee Engagement: An Essential Ingredient for Business Success</title>
		<link>http://blog.allegiance.com/2009/01/employee-engagement-an-essential-ingredient-for-business-success/</link>
		<comments>http://blog.allegiance.com/2009/01/employee-engagement-an-essential-ingredient-for-business-success/#comments</comments>
		<pubDate>Tue, 20 Jan 2009 20:17:47 +0000</pubDate>
		<dc:creator>Dr. Rhoads</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[CRM & EFM]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[company culture]]></category>
		<category><![CDATA[company profits]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[The Spillover Effect]]></category>

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		<description><![CDATA[There is a direct connection between employee engagement and customer engagement, otherwise known as â€œThe Spillover Effectâ€. In this blog post, Dr. Gary Rhoads, Allegiance Loyalty and Engagement Expert, discusses this link, and some research that shows why and how the work environment, combined with employee attitudes, can have a significant impact on a customerâ€™s perception of quality. ]]></description>
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		<title>The Right CRM &amp; EFM Software &#8211; Key to Your Success</title>
		<link>http://blog.allegiance.com/2007/08/the-right-crm-software-to-lead-to-your-companys-success/</link>
		<comments>http://blog.allegiance.com/2007/08/the-right-crm-software-to-lead-to-your-companys-success/#comments</comments>
		<pubDate>Wed, 08 Aug 2007 16:22:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[CRM & EFM]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[customer information]]></category>
		<category><![CDATA[customer interactions]]></category>
		<category><![CDATA[customer relationship management]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[employee satisfaction]]></category>
		<category><![CDATA[Enterprise Feedback Management]]></category>

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		<description><![CDATA[keeping tabs on customer information is an important piece of your companyâ€™s operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why. ]]></description>
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