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	<title>Allegiance Engagement &#38; Loyalty Blog &#187; Customer Feedback</title>
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	<link>http://blog.allegiance.com</link>
	<description>Increasing Customer and Employee Loyalty, Satisfaction and Engagement</description>
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		<title>2 Things You Should Be Doing on Twitter Right Now</title>
		<link>http://blog.allegiance.com/2010/03/2-things-you-should-be-doing-with-twitter-now/</link>
		<comments>http://blog.allegiance.com/2010/03/2-things-you-should-be-doing-with-twitter-now/#comments</comments>
		<pubDate>Wed, 17 Mar 2010 17:11:55 +0000</pubDate>
		<dc:creator>Al</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Engagement]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[SWSX]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=562</guid>
		<description><![CDATA[Social media is here. Your customers are talking. And they’re talking  publicly. Twitter has a large user base and provides a simple  application and interface to get you started.

What should you do?
1. Search Twitter for your company’s name, brands, products, or services
2. Search Twitter for your competitor’s company name, brand, products, or services
Why?
We [...]]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2010/03/2-things-you-should-be-doing-with-twitter-now/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Mobile Feedback – Is it Worth Doing?</title>
		<link>http://blog.allegiance.com/2010/02/mobile-feedback-%e2%80%93-is-it-worth-doing/</link>
		<comments>http://blog.allegiance.com/2010/02/mobile-feedback-%e2%80%93-is-it-worth-doing/#comments</comments>
		<pubDate>Wed, 24 Feb 2010 06:05:06 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=544</guid>
		<description><![CDATA[I was recently interviewed by Tom Hoffman of the 1to1 Blog about the growing use of smartphones and how it is affecting the collection of customer feedback.
In the interview, I mentioned that it is important to first realize that today’s customers are in charge of the conversation. They want to speak to the company in [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Be Careful What You Ask For</title>
		<link>http://blog.allegiance.com/2010/02/be-careful-what-you-ask-for/</link>
		<comments>http://blog.allegiance.com/2010/02/be-careful-what-you-ask-for/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 23:50:16 +0000</pubDate>
		<dc:creator>Ginger Conlon</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer experience]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=537</guid>
		<description><![CDATA[The best source of information about the quality of your products, service delivery, and processes is, of course, your customers. So you create a voice of the customer program to ensure you get that valuable insight. Sometimes, however, what customers tell you isn’t always easy to hear. Pardon the cliché, but that negative feedback is [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Capitalizing on Customer Feedback &#8211; Creating Measurable Value from Voice of the Customer (VOC) Programs</title>
		<link>http://blog.allegiance.com/2010/02/capitalizing-on-customer-feedback/</link>
		<comments>http://blog.allegiance.com/2010/02/capitalizing-on-customer-feedback/#comments</comments>
		<pubDate>Fri, 05 Feb 2010 13:43:39 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Surveys]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=527</guid>
		<description><![CDATA[Capitalizing on customer feedback requires more than the occasional sending of surveys in response to ad hoc business needs. It requires a strategic and ongoing dedication to hearing, listening, understanding and acting upon the VOC through a formal program built upon actively listening to customers and regularly taking a pulse of their level of engagement.
That [...]]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2010/02/capitalizing-on-customer-feedback/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The Secret to Accelerating Growth in a Bad Economy</title>
		<link>http://blog.allegiance.com/2010/01/the-secret-to-accelerating-growth-in-a-bad-economy/</link>
		<comments>http://blog.allegiance.com/2010/01/the-secret-to-accelerating-growth-in-a-bad-economy/#comments</comments>
		<pubDate>Thu, 28 Jan 2010 00:53:52 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[employee engagement]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=522</guid>
		<description><![CDATA[While many business managers see only doom and gloom ahead, some are focusing on a new way to unlock a prosperous future - even in a tough recession. Through the game-changing principle of engagement, companies can learn to use technology and best practices to extract new revenue from their existing customer base.]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2010/01/the-secret-to-accelerating-growth-in-a-bad-economy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Retaining Customers &amp; Growing Customer Advocacy</title>
		<link>http://blog.allegiance.com/2009/10/retaining-customers-growing-customer-advocacy/</link>
		<comments>http://blog.allegiance.com/2009/10/retaining-customers-growing-customer-advocacy/#comments</comments>
		<pubDate>Mon, 12 Oct 2009 17:12:55 +0000</pubDate>
		<dc:creator>Kimberly</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Customer loyalty]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[customer satisfaction]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=415</guid>
		<description><![CDATA[A new research report from industry analyst firm Aberdeen Group called "Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand" reveals how organizations that achieve superior performance in customer retention and customer satisfaction grow and harvest customer advocates. In this blog post, the author shares some of the key findings from the report, and also discusses the role that customer feedback plays in these initiatives. ]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/10/retaining-customers-growing-customer-advocacy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The VOC, CRM, &amp; CEM Convergence</title>
		<link>http://blog.allegiance.com/2009/09/the-voc-crm-cem-convergence/</link>
		<comments>http://blog.allegiance.com/2009/09/the-voc-crm-cem-convergence/#comments</comments>
		<pubDate>Tue, 15 Sep 2009 18:22:47 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Customer Surveys]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer satisfaction]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=378</guid>
		<description><![CDATA[At the Gartner CRM conference, presenters discussed the convergence between CRM, marketing, voice of the customer (VOC) and customer experience. There’s no doubt that business leaders are getting more savvy, but so is the technology. And, as business practitioners, we have the opportunity to use advanced technology to accomplish things that we have wished would happen for years. In the end though, the "raising of the game" by all practitioners and leaders must happen, too. ]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/09/the-voc-crm-cem-convergence/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Voice of the Customer &amp; Customer Retention</title>
		<link>http://blog.allegiance.com/2009/09/voice-of-the-customer-customer-retention/</link>
		<comments>http://blog.allegiance.com/2009/09/voice-of-the-customer-customer-retention/#comments</comments>
		<pubDate>Fri, 11 Sep 2009 22:30:21 +0000</pubDate>
		<dc:creator>Kevin</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer retention]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=319</guid>
		<description><![CDATA[In two new videos, industry experts highlight the importance of not only listening to customers via a formal voice of the customer (VOC) program , but also increasing customer retention efforts. 
]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/09/voice-of-the-customer-customer-retention/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer-Centricity: How to Make Your Customers and the CFO Happy</title>
		<link>http://blog.allegiance.com/2009/09/customer-centricity-how-to-make-your-customers-and-the-cfo-happy/</link>
		<comments>http://blog.allegiance.com/2009/09/customer-centricity-how-to-make-your-customers-and-the-cfo-happy/#comments</comments>
		<pubDate>Thu, 03 Sep 2009 20:34:42 +0000</pubDate>
		<dc:creator>Bob Thompson</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Customer-centricity]]></category>
		<category><![CDATA[CustomerThink]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=301</guid>
		<description><![CDATA[When times get tough, it's tempting to put "customer-centricity" on the back burner. But it doesn't have to be that way. In this blog post, Bob Thompson, CEO of CustomerThink, offers some tips on how to weather the economic storm.]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/09/customer-centricity-how-to-make-your-customers-and-the-cfo-happy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Feedback Part 2: It Pays to Listen</title>
		<link>http://blog.allegiance.com/2009/08/customer-feedback-part-2-it-pays-to-listen/</link>
		<comments>http://blog.allegiance.com/2009/08/customer-feedback-part-2-it-pays-to-listen/#comments</comments>
		<pubDate>Mon, 24 Aug 2009 15:51:06 +0000</pubDate>
		<dc:creator>Kimberly</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[Customer loyalty]]></category>
		<category><![CDATA[customer retention]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=281</guid>
		<description><![CDATA[In this blog post, the author discusses how if you listen to customer feedback, it can show you where and how to gain a competitive advantage, and even improve your customer loyalty and engagement. ]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/08/customer-feedback-part-2-it-pays-to-listen/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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