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	<title>Allegiance Engagement &#38; Loyalty Blog &#187; customer satisfaction</title>
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	<description>Increasing Customer and Employee Loyalty, Satisfaction and Engagement</description>
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		<title>Retaining Customers &amp; Growing Customer Advocacy</title>
		<link>http://blog.allegiance.com/2009/10/retaining-customers-growing-customer-advocacy/</link>
		<comments>http://blog.allegiance.com/2009/10/retaining-customers-growing-customer-advocacy/#comments</comments>
		<pubDate>Mon, 12 Oct 2009 17:12:55 +0000</pubDate>
		<dc:creator>Kimberly</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Customer loyalty]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[customer satisfaction]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=415</guid>
		<description><![CDATA[A new research report from industry analyst firm Aberdeen Group called "Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand" reveals how organizations that achieve superior performance in customer retention and customer satisfaction grow and harvest customer advocates. In this blog post, the author shares some of the key findings from the report, and also discusses the role that customer feedback plays in these initiatives. ]]></description>
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		<title>Rebuilding Customer Trust</title>
		<link>http://blog.allegiance.com/2009/09/rebuilding-customer-trust/</link>
		<comments>http://blog.allegiance.com/2009/09/rebuilding-customer-trust/#comments</comments>
		<pubDate>Tue, 22 Sep 2009 14:57:45 +0000</pubDate>
		<dc:creator>Bob Caruso</dc:creator>
				<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Customer loyalty]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer trust]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=367</guid>
		<description><![CDATA[Trust is at the core of every relationship. In the aftermath of the economic crisis, our common challenge in bringing business relationships out of the proverbial tank and back into the light is renewing a level of trust with our customers, employees, and shareholders. Here are three tips on how to do that. ]]></description>
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		<slash:comments>1</slash:comments>
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		<title>The VOC, CRM, &amp; CEM Convergence</title>
		<link>http://blog.allegiance.com/2009/09/the-voc-crm-cem-convergence/</link>
		<comments>http://blog.allegiance.com/2009/09/the-voc-crm-cem-convergence/#comments</comments>
		<pubDate>Tue, 15 Sep 2009 18:22:47 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Customer Surveys]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer satisfaction]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=378</guid>
		<description><![CDATA[At the Gartner CRM conference, presenters discussed the convergence between CRM, marketing, voice of the customer (VOC) and customer experience. There’s no doubt that business leaders are getting more savvy, but so is the technology. And, as business practitioners, we have the opportunity to use advanced technology to accomplish things that we have wished would happen for years. In the end though, the "raising of the game" by all practitioners and leaders must happen, too. ]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customer Retention &amp; The Leaky Bucket</title>
		<link>http://blog.allegiance.com/2009/06/customer-retention-the-leaky-bucket/</link>
		<comments>http://blog.allegiance.com/2009/06/customer-retention-the-leaky-bucket/#comments</comments>
		<pubDate>Thu, 18 Jun 2009 19:57:09 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[Engage eSummit]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=239</guid>
		<description><![CDATA[Arjun Sen, president and founder, ZenMango offered some great advice to companies during the online Engage eSummit. Read this blog to learn more...]]></description>
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		<title>Customer Delight: 5 Tips for Doing it Right</title>
		<link>http://blog.allegiance.com/2009/06/customer-delight-5-tips-for-doing-it-right/</link>
		<comments>http://blog.allegiance.com/2009/06/customer-delight-5-tips-for-doing-it-right/#comments</comments>
		<pubDate>Tue, 16 Jun 2009 16:45:21 +0000</pubDate>
		<dc:creator>Kevin</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[benchmark]]></category>
		<category><![CDATA[customer defections]]></category>
		<category><![CDATA[customer delight]]></category>
		<category><![CDATA[customer expectations]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Engage eSummit]]></category>
		<category><![CDATA[JD Power and Associates]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=215</guid>
		<description><![CDATA[Gary Tucker, SVP and General Manager of JD Power and Associates, offered five tips in his Engage eSummit session on the importance of delighing your customers in the current economic environment. Read on to learn more about these five tips. ]]></description>
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