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Archive for the ‘customer satisfaction’ Category

Customer Retention & The Leaky Bucket

06.18.09 | Author: Chris | Posted in Customer Feedback, Customer Relationships, customer satisfaction | 1 Comment »
Tags: customer experience, customer retention, Engage eSummit

Arjun Sen, president and founder, ZenMango offered some great advice to companies during the online Engage eSummit. Read this blog to learn more…

Customer Delight: 5 Tips for Doing it Right

06.16.09 | Author: Kevin | Posted in Customer Feedback, Customer Relationships, EFM, customer satisfaction | No Comments »
Tags: benchmark, customer defections, customer delight, customer expectations, customer experience, customer satisfaction, Engage eSummit, JD Power and Associates

Gary Tucker, SVP and General Manager of JD Power and Associates, offered five tips in his Engage eSummit session on the importance of delighing your customers in the current economic environment. Read on to learn more about these five tips.

Archive for the ‘customer satisfaction’ Category

Customer Retention & The Leaky Bucket

Customer Delight: 5 Tips for Doing it Right

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