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	<title>Allegiance Engagement &#38; Loyalty Blog &#187; Allegiance</title>
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	<link>http://blog.allegiance.com</link>
	<description>Increasing Customer and Employee Loyalty, Satisfaction and Engagement</description>
	<lastBuildDate>Wed, 10 Mar 2010 16:22:40 +0000</lastBuildDate>
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		<title>Allegiance Awarded Highest Service Leader Award for Enterprise Feedback Management</title>
		<link>http://blog.allegiance.com/2010/03/allegiance-awarded-highest-service-leader-award-for-enterprise-feedback-management/</link>
		<comments>http://blog.allegiance.com/2010/03/allegiance-awarded-highest-service-leader-award-for-enterprise-feedback-management/#comments</comments>
		<pubDate>Wed, 10 Mar 2010 03:42:56 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Customer Feedback]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=553</guid>
		<description><![CDATA[For the second year in a row, Allegiance was honored with the 2010 Service Leader Award for Enterprise Feedback Management (EFM) by CRM Magazine. It is especially gratifying to receive this award since customer satisfaction is one of the top criteria. Click here to read the full article.
The winner is selected through an extensive three-month [...]]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2010/03/allegiance-awarded-highest-service-leader-award-for-enterprise-feedback-management/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Voice of the Employee: Key to Business Survival</title>
		<link>http://blog.allegiance.com/2009/11/voice-of-the-employee-key-to-business-survival/</link>
		<comments>http://blog.allegiance.com/2009/11/voice-of-the-employee-key-to-business-survival/#comments</comments>
		<pubDate>Wed, 11 Nov 2009 15:49:09 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[Employee Relationships]]></category>
		<category><![CDATA[Feedback Articles]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[employee survey]]></category>
		<category><![CDATA[human resources]]></category>
		<category><![CDATA[Voice of the employee]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=467</guid>
		<description><![CDATA[This blog post discusses the results of a quantitative survey that Allegiance recently conducted with voice of the employee (VOE) practitioners, including human resource vice presidents, directors and managers, as well as other HR-related titles. It also talks about why, in order for companies to create and maintain a sustainable competitive advantage once they economy rebounds, they not only need to be actively listening to their employees now in real-time to address and resolve any concerns that they have, but also start putting some strategic measures in place to retain their best and brightest employees.]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/11/voice-of-the-employee-key-to-business-survival/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Customer Loyalty &amp; the Banking World</title>
		<link>http://blog.allegiance.com/2009/09/customer-loyalty-the-banking-world/</link>
		<comments>http://blog.allegiance.com/2009/09/customer-loyalty-the-banking-world/#comments</comments>
		<pubDate>Thu, 17 Sep 2009 16:49:30 +0000</pubDate>
		<dc:creator>Kimberly</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Customer loyalty]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[customer engagement]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=385</guid>
		<description><![CDATA[Everyone who's been watching TV or reading the news lately knows that banks have certainly had their fair share of challenges lately. But what's been interesting to watch is how those challenges and the fall out from big bank failures and the economic crisis have impacted bank and credit union customer loyalty and engagement levels.]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/09/customer-loyalty-the-banking-world/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Feedback: The Key to Creating More Value</title>
		<link>http://blog.allegiance.com/2009/07/customer-feedback-the-key-to-creating-more-value/</link>
		<comments>http://blog.allegiance.com/2009/07/customer-feedback-the-key-to-creating-more-value/#comments</comments>
		<pubDate>Thu, 02 Jul 2009 20:06:16 +0000</pubDate>
		<dc:creator>Kimberly</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[Feedback Articles]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=252</guid>
		<description><![CDATA[In the work that we do here at Allegiance, we occassionally come across a company that is afraid to ask for or collect feedback from their customers or employees for fear of what those individuals might say--or that the only feedback that they'll receive will be negative.

While this is a natural human concern, it isn't a concern that typically matches up with reality. 

Read this blog post to learn more about why collecting customer feedback is crucial to creating more value for your customers. 
]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/07/customer-feedback-the-key-to-creating-more-value/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Credit Unions Brace for Financial Assessment; Look for Ways to Do More with Less</title>
		<link>http://blog.allegiance.com/2009/03/credit-unions-brace-for-financial-assessment-look-for-ways-to-do-more-with-less/</link>
		<comments>http://blog.allegiance.com/2009/03/credit-unions-brace-for-financial-assessment-look-for-ways-to-do-more-with-less/#comments</comments>
		<pubDate>Wed, 04 Mar 2009 20:41:56 +0000</pubDate>
		<dc:creator>Brady</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Corporate Stabilization Program]]></category>
		<category><![CDATA[Credit Unions]]></category>
		<category><![CDATA[CUNA]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[National Credit Union Association (NCUA)]]></category>
		<category><![CDATA[Viral Marketing]]></category>
		<category><![CDATA[Word of Mouth Marketing]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=144</guid>
		<description><![CDATA[The National Credit Union Association (NCUA)'s Corporate Stabilization Program will have a significant impact on credit unions. There will be a cost to every credit union, but no one yet knows exactly how much or how many times credit unions will be asked to contribute. At some level the challenge facing credit unions is the same challenge we are all facing:  How can we get by with less? Read this article to learn about at least one way to make that happen. ]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/03/credit-unions-brace-for-financial-assessment-look-for-ways-to-do-more-with-less/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Increasing Employee Loyalty in a Down Economy</title>
		<link>http://blog.allegiance.com/2009/02/increasing-employee-loyalty-in-a-down-economy/</link>
		<comments>http://blog.allegiance.com/2009/02/increasing-employee-loyalty-in-a-down-economy/#comments</comments>
		<pubDate>Tue, 17 Feb 2009 21:41:20 +0000</pubDate>
		<dc:creator>Kyle</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[Employee Relationships]]></category>
		<category><![CDATA[employee loyalty]]></category>
		<category><![CDATA[employee productivity]]></category>
		<category><![CDATA[employee surveys]]></category>
		<category><![CDATA[job security]]></category>
		<category><![CDATA[surveys]]></category>
		<category><![CDATA[U.S. employees]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=113</guid>
		<description><![CDATA[A survey recently conducted by Towers Perrin, a global professional services firm, reveals that the current economic environment is stirring widespread anxiety among U.S. employees about their job security. This blog talks about some of the most important things that companies can do to increase their employee productivity and loyalty in this environment. 

]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/02/increasing-employee-loyalty-in-a-down-economy/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Measuring Customer Satisfaction and Loyalty</title>
		<link>http://blog.allegiance.com/2009/02/measuring-customer-satisfaction-and-loyalty/</link>
		<comments>http://blog.allegiance.com/2009/02/measuring-customer-satisfaction-and-loyalty/#comments</comments>
		<pubDate>Tue, 10 Feb 2009 19:00:10 +0000</pubDate>
		<dc:creator>Alan</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Customer Surveys]]></category>
		<category><![CDATA[Allegiance Pulse of America]]></category>
		<category><![CDATA[benchmark]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[Customer loyalty]]></category>
		<category><![CDATA[customer satisfaction surveys]]></category>
		<category><![CDATA[Engagement]]></category>
		<category><![CDATA[loyalty metrics]]></category>
		<category><![CDATA[loyalty score]]></category>
		<category><![CDATA[measuring customer satisfaction]]></category>
		<category><![CDATA[recruiting new customers]]></category>
		<category><![CDATA[satisfaction score]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=98</guid>
		<description><![CDATA[There are a number of well known and popular ways that companies try to measure their overall customer satisfaction and loyalty. Traditional, overall satisfaction questions are still widely in use and provide a good idea of overall customer sentiment. However, they're typically only a stepping stone on the way to engagement. And this blog entry explores why.]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/02/measuring-customer-satisfaction-and-loyalty/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Community &#8211; Items to Consider before Diving Into this New World (Part 2 in a Series)</title>
		<link>http://blog.allegiance.com/2009/02/community-items-to-consider-before-diving-into-this-new-world-part-2-in-a-series/</link>
		<comments>http://blog.allegiance.com/2009/02/community-items-to-consider-before-diving-into-this-new-world-part-2-in-a-series/#comments</comments>
		<pubDate>Mon, 02 Feb 2009 18:44:08 +0000</pubDate>
		<dc:creator>John</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[Communities]]></category>
		<category><![CDATA[customer advocate]]></category>
		<category><![CDATA[customer communities]]></category>
		<category><![CDATA[employee communities]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[marketing communication]]></category>
		<category><![CDATA[MySpace]]></category>
		<category><![CDATA[public relations]]></category>
		<category><![CDATA[Second Life]]></category>
		<category><![CDATA[social networking]]></category>
		<category><![CDATA[virtual communities]]></category>
		<category><![CDATA[Web 2.0]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=76</guid>
		<description><![CDATA[The hot new word on the street is â€œCommunity.â€ (A virtual community, e-community or online community is a group of people that primarily interact via communication media such as newsletters, telephone, email, online social networks or instant messages rather than face to face, for social, professional, educational or other purposes). One could say that we have reached the tipping point where companies must incorporate communities into their marketing communication and public relations strategy. But before you do, here are some items that you may want to consider before diving into this brave new world. ]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/02/community-items-to-consider-before-diving-into-this-new-world-part-2-in-a-series/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Barack Obama&#8217;s Election Showcases the Power of Engagement</title>
		<link>http://blog.allegiance.com/2009/01/barack-obamas-election-showcases-the-power-of-engagement/</link>
		<comments>http://blog.allegiance.com/2009/01/barack-obamas-election-showcases-the-power-of-engagement/#comments</comments>
		<pubDate>Tue, 27 Jan 2009 16:22:00 +0000</pubDate>
		<dc:creator>Kimberly</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Barack administration]]></category>
		<category><![CDATA[Barack Obama]]></category>
		<category><![CDATA[Barack's legacy]]></category>
		<category><![CDATA[Customer loyalty]]></category>
		<category><![CDATA[Engagement]]></category>
		<category><![CDATA[Obama supporters]]></category>
		<category><![CDATA[Pew Research Centre]]></category>
		<category><![CDATA[White House]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=78</guid>
		<description><![CDATA[Barack Obamaâ€™s recent election and transition to the White House has been interesting to watch, not just for the traditional and historic reasons, but also because of the powerful example that it provides of how loyal and engaged people can help spread the word to others and actively promote an organization and/or individual. Read this article to find out why and how. ]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/01/barack-obamas-election-showcases-the-power-of-engagement/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Employee Engagement: An Essential Ingredient for Business Success</title>
		<link>http://blog.allegiance.com/2009/01/employee-engagement-an-essential-ingredient-for-business-success/</link>
		<comments>http://blog.allegiance.com/2009/01/employee-engagement-an-essential-ingredient-for-business-success/#comments</comments>
		<pubDate>Tue, 20 Jan 2009 20:17:47 +0000</pubDate>
		<dc:creator>Dr. Rhoads</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[CRM & EFM]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[company culture]]></category>
		<category><![CDATA[company profits]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[The Spillover Effect]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=77</guid>
		<description><![CDATA[There is a direct connection between employee engagement and customer engagement, otherwise known as â€œThe Spillover Effectâ€. In this blog post, Dr. Gary Rhoads, Allegiance Loyalty and Engagement Expert, discusses this link, and some research that shows why and how the work environment, combined with employee attitudes, can have a significant impact on a customerâ€™s perception of quality. ]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/01/employee-engagement-an-essential-ingredient-for-business-success/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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