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	<title>Allegiance Engagement &#38; Loyalty Blog &#187; Employee Feedback</title>
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	<link>http://blog.allegiance.com</link>
	<description>Increasing Customer and Employee Loyalty, Satisfaction and Engagement</description>
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		<title>Voice of the Employee: Key to Business Survival</title>
		<link>http://blog.allegiance.com/2009/11/voice-of-the-employee-key-to-business-survival/</link>
		<comments>http://blog.allegiance.com/2009/11/voice-of-the-employee-key-to-business-survival/#comments</comments>
		<pubDate>Wed, 11 Nov 2009 15:49:09 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[Employee Relationships]]></category>
		<category><![CDATA[Feedback Articles]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[employee survey]]></category>
		<category><![CDATA[human resources]]></category>
		<category><![CDATA[Voice of the employee]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=467</guid>
		<description><![CDATA[This blog post discusses the results of a quantitative survey that Allegiance recently conducted with voice of the employee (VOE) practitioners, including human resource vice presidents, directors and managers, as well as other HR-related titles. It also talks about why, in order for companies to create and maintain a sustainable competitive advantage once they economy rebounds, they not only need to be actively listening to their employees now in real-time to address and resolve any concerns that they have, but also start putting some strategic measures in place to retain their best and brightest employees.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Customer Feedback: The Key to Creating More Value</title>
		<link>http://blog.allegiance.com/2009/07/customer-feedback-the-key-to-creating-more-value/</link>
		<comments>http://blog.allegiance.com/2009/07/customer-feedback-the-key-to-creating-more-value/#comments</comments>
		<pubDate>Thu, 02 Jul 2009 20:06:16 +0000</pubDate>
		<dc:creator>Kimberly</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[Feedback Articles]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=252</guid>
		<description><![CDATA[In the work that we do here at Allegiance, we occassionally come across a company that is afraid to ask for or collect feedback from their customers or employees for fear of what those individuals might say--or that the only feedback that they'll receive will be negative.

While this is a natural human concern, it isn't a concern that typically matches up with reality. 

Read this blog post to learn more about why collecting customer feedback is crucial to creating more value for your customers. 
]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/07/customer-feedback-the-key-to-creating-more-value/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<title>Increasing Employee Loyalty in a Down Economy</title>
		<link>http://blog.allegiance.com/2009/02/increasing-employee-loyalty-in-a-down-economy/</link>
		<comments>http://blog.allegiance.com/2009/02/increasing-employee-loyalty-in-a-down-economy/#comments</comments>
		<pubDate>Tue, 17 Feb 2009 21:41:20 +0000</pubDate>
		<dc:creator>Kyle</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[Employee Relationships]]></category>
		<category><![CDATA[employee loyalty]]></category>
		<category><![CDATA[employee productivity]]></category>
		<category><![CDATA[employee surveys]]></category>
		<category><![CDATA[job security]]></category>
		<category><![CDATA[surveys]]></category>
		<category><![CDATA[U.S. employees]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=113</guid>
		<description><![CDATA[A survey recently conducted by Towers Perrin, a global professional services firm, reveals that the current economic environment is stirring widespread anxiety among U.S. employees about their job security. This blog talks about some of the most important things that companies can do to increase their employee productivity and loyalty in this environment. 

]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/02/increasing-employee-loyalty-in-a-down-economy/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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		<title>Community &#8211; Items to Consider before Diving Into this New World (Part 2 in a Series)</title>
		<link>http://blog.allegiance.com/2009/02/community-items-to-consider-before-diving-into-this-new-world-part-2-in-a-series/</link>
		<comments>http://blog.allegiance.com/2009/02/community-items-to-consider-before-diving-into-this-new-world-part-2-in-a-series/#comments</comments>
		<pubDate>Mon, 02 Feb 2009 18:44:08 +0000</pubDate>
		<dc:creator>John</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[Communities]]></category>
		<category><![CDATA[customer advocate]]></category>
		<category><![CDATA[customer communities]]></category>
		<category><![CDATA[employee communities]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[marketing communication]]></category>
		<category><![CDATA[MySpace]]></category>
		<category><![CDATA[public relations]]></category>
		<category><![CDATA[Second Life]]></category>
		<category><![CDATA[social networking]]></category>
		<category><![CDATA[virtual communities]]></category>
		<category><![CDATA[Web 2.0]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=76</guid>
		<description><![CDATA[The hot new word on the street is â€œCommunity.â€ (A virtual community, e-community or online community is a group of people that primarily interact via communication media such as newsletters, telephone, email, online social networks or instant messages rather than face to face, for social, professional, educational or other purposes). One could say that we have reached the tipping point where companies must incorporate communities into their marketing communication and public relations strategy. But before you do, here are some items that you may want to consider before diving into this brave new world. ]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/02/community-items-to-consider-before-diving-into-this-new-world-part-2-in-a-series/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Employee Engagement: An Essential Ingredient for Business Success</title>
		<link>http://blog.allegiance.com/2009/01/employee-engagement-an-essential-ingredient-for-business-success/</link>
		<comments>http://blog.allegiance.com/2009/01/employee-engagement-an-essential-ingredient-for-business-success/#comments</comments>
		<pubDate>Tue, 20 Jan 2009 20:17:47 +0000</pubDate>
		<dc:creator>Dr. Rhoads</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[CRM & EFM]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[company culture]]></category>
		<category><![CDATA[company profits]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[The Spillover Effect]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=77</guid>
		<description><![CDATA[There is a direct connection between employee engagement and customer engagement, otherwise known as â€œThe Spillover Effectâ€. In this blog post, Dr. Gary Rhoads, Allegiance Loyalty and Engagement Expert, discusses this link, and some research that shows why and how the work environment, combined with employee attitudes, can have a significant impact on a customerâ€™s perception of quality. ]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/01/employee-engagement-an-essential-ingredient-for-business-success/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Community: Items to Consider Before Diving Into this New World (Part 1 of a 2-part Series)</title>
		<link>http://blog.allegiance.com/2009/01/community-items-to-consider-before-diving-into-this-new-world-part-1-of-a-2-part-series/</link>
		<comments>http://blog.allegiance.com/2009/01/community-items-to-consider-before-diving-into-this-new-world-part-1-of-a-2-part-series/#comments</comments>
		<pubDate>Mon, 12 Jan 2009 17:21:42 +0000</pubDate>
		<dc:creator>John</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[e-community]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[listening to customers]]></category>
		<category><![CDATA[marketing communication strategy]]></category>
		<category><![CDATA[online community]]></category>
		<category><![CDATA[online social networks]]></category>
		<category><![CDATA[virtual community]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=75</guid>
		<description><![CDATA[The hot new word on the street is â€œCommunity.â€ (A virtual community, e-community or online community is a group of people that primarily interact via communication media such as newsletters, telephone, email, online social networks or instant messages rather than face to face, for social, professional, educational or other purposes). One could say that we have reached the tipping point where companies must incorporate communities into their public relations strategy. But before you do, here are some items that you may want to consider before diving into this new world. 
]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/01/community-items-to-consider-before-diving-into-this-new-world-part-1-of-a-2-part-series/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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