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	<title>Allegiance Engagement &#38; Loyalty Blog &#187; Feedback Articles</title>
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	<link>http://blog.allegiance.com</link>
	<description>Increasing Customer and Employee Loyalty, Satisfaction and Engagement</description>
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		<title>Voice of the Employee: Key to Business Survival</title>
		<link>http://blog.allegiance.com/2009/11/voice-of-the-employee-key-to-business-survival/</link>
		<comments>http://blog.allegiance.com/2009/11/voice-of-the-employee-key-to-business-survival/#comments</comments>
		<pubDate>Wed, 11 Nov 2009 15:49:09 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[Employee Relationships]]></category>
		<category><![CDATA[Feedback Articles]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[employee survey]]></category>
		<category><![CDATA[human resources]]></category>
		<category><![CDATA[Voice of the employee]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=467</guid>
		<description><![CDATA[This blog post discusses the results of a quantitative survey that Allegiance recently conducted with voice of the employee (VOE) practitioners, including human resource vice presidents, directors and managers, as well as other HR-related titles. It also talks about why, in order for companies to create and maintain a sustainable competitive advantage once they economy rebounds, they not only need to be actively listening to their employees now in real-time to address and resolve any concerns that they have, but also start putting some strategic measures in place to retain their best and brightest employees.]]></description>
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		<title>Customer Feedback: The Key to Creating More Value</title>
		<link>http://blog.allegiance.com/2009/07/customer-feedback-the-key-to-creating-more-value/</link>
		<comments>http://blog.allegiance.com/2009/07/customer-feedback-the-key-to-creating-more-value/#comments</comments>
		<pubDate>Thu, 02 Jul 2009 20:06:16 +0000</pubDate>
		<dc:creator>Kimberly</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[Feedback Articles]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=252</guid>
		<description><![CDATA[In the work that we do here at Allegiance, we occassionally come across a company that is afraid to ask for or collect feedback from their customers or employees for fear of what those individuals might say--or that the only feedback that they'll receive will be negative.

While this is a natural human concern, it isn't a concern that typically matches up with reality. 

Read this blog post to learn more about why collecting customer feedback is crucial to creating more value for your customers. 
]]></description>
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		<title>The Voice of the Customer &amp; The OODA Loop</title>
		<link>http://blog.allegiance.com/2009/06/the-voice-of-the-customer-the-ooda-loop/</link>
		<comments>http://blog.allegiance.com/2009/06/the-voice-of-the-customer-the-ooda-loop/#comments</comments>
		<pubDate>Wed, 17 Jun 2009 16:51:52 +0000</pubDate>
		<dc:creator>Kimberly</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Feedback Articles]]></category>
		<category><![CDATA[Bob Caruso]]></category>
		<category><![CDATA[Endeavor Management]]></category>
		<category><![CDATA[Engage eSummit]]></category>
		<category><![CDATA[John Boyd]]></category>
		<category><![CDATA[OODA Loop]]></category>
		<category><![CDATA[VOC]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=229</guid>
		<description><![CDATA[Bob Caruso, Managing Director, Endeavor Management, recently gave a presentation on the "Voice of the Customer (VOC) Initiative Success: Win Friends and Influence the C-Suite and Board." As part of this presentation, he shared insights about how successfully defeating the opposition relates to The OODA Loop, a military strategy initially developed by Colonel John Boyd, a U.S. Air Force fighter pilot and military strategist. Read the full blog to learn more. ]]></description>
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