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	<title>Allegiance Engagement &#38; Loyalty Blog</title>
	<atom:link href="http://blog.allegiance.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://blog.allegiance.com</link>
	<description>Increasing Customer and Employee Loyalty, Satisfaction and Engagement</description>
	<pubDate>Thu, 02 Jul 2009 20:06:16 +0000</pubDate>
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		<title>Customer Feedback: The Key to Creating More Value</title>
		<link>http://blog.allegiance.com/2009/07/customer-feedback-the-key-to-creating-more-value/</link>
		<comments>http://blog.allegiance.com/2009/07/customer-feedback-the-key-to-creating-more-value/#comments</comments>
		<pubDate>Thu, 02 Jul 2009 20:06:16 +0000</pubDate>
		<dc:creator>Kimberly</dc:creator>
		
		<category><![CDATA[Allegiance]]></category>

		<category><![CDATA[Customer Feedback]]></category>

		<category><![CDATA[Customer Relationships]]></category>

		<category><![CDATA[EFM]]></category>

		<category><![CDATA[Employee Feedback]]></category>

		<category><![CDATA[Feedback Articles]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=252</guid>
		<description><![CDATA[In the work that we do here at Allegiance, we occassionally come across a company that is afraid to ask for or collect feedback from their customers or employees for fear of what those individuals might say--or that the only feedback that they'll receive will be negative.

While this is a natural human concern, it isn't a concern that typically matches up with reality. 

Read this blog post to learn more about why collecting customer feedback is crucial to creating more value for your customers. 
]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/07/customer-feedback-the-key-to-creating-more-value/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Customer Retention &#038; The Leaky Bucket</title>
		<link>http://blog.allegiance.com/2009/06/customer-retention-the-leaky-bucket/</link>
		<comments>http://blog.allegiance.com/2009/06/customer-retention-the-leaky-bucket/#comments</comments>
		<pubDate>Thu, 18 Jun 2009 19:57:09 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
		
		<category><![CDATA[Customer Feedback]]></category>

		<category><![CDATA[Customer Relationships]]></category>

		<category><![CDATA[customer satisfaction]]></category>

		<category><![CDATA[customer experience]]></category>

		<category><![CDATA[customer retention]]></category>

		<category><![CDATA[Engage eSummit]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=239</guid>
		<description><![CDATA[Arjun Sen, president and founder, ZenMango offered some great advice to companies during the online Engage eSummit. Read this blog to learn more...]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/06/customer-retention-the-leaky-bucket/feed/</wfw:commentRss>
		</item>
		<item>
		<title>The Voice of the Customer &#038; The OODA Loop</title>
		<link>http://blog.allegiance.com/2009/06/the-voice-of-the-customer-the-ooda-loop/</link>
		<comments>http://blog.allegiance.com/2009/06/the-voice-of-the-customer-the-ooda-loop/#comments</comments>
		<pubDate>Wed, 17 Jun 2009 16:51:52 +0000</pubDate>
		<dc:creator>Kimberly</dc:creator>
		
		<category><![CDATA[Customer Feedback]]></category>

		<category><![CDATA[Customer Relationships]]></category>

		<category><![CDATA[EFM]]></category>

		<category><![CDATA[Feedback Articles]]></category>

		<category><![CDATA[Bob Caruso]]></category>

		<category><![CDATA[Endeavor Management]]></category>

		<category><![CDATA[Engage eSummit]]></category>

		<category><![CDATA[John Boyd]]></category>

		<category><![CDATA[OODA Loop]]></category>

		<category><![CDATA[VOC]]></category>

		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=229</guid>
		<description><![CDATA[Bob Caruso, Managing Director, Endeavor Management, recently gave a presentation on the "Voice of the Customer (VOC) Initiative Success: Win Friends and Influence the C-Suite and Board." As part of this presentation, he shared insights about how successfully defeating the opposition relates to The OODA Loop, a military strategy initially developed by Colonel John Boyd, a U.S. Air Force fighter pilot and military strategist. Read the full blog to learn more. ]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/06/the-voice-of-the-customer-the-ooda-loop/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Predictive Analytics: Success Tips</title>
		<link>http://blog.allegiance.com/2009/06/predictive-analytics-success-tips/</link>
		<comments>http://blog.allegiance.com/2009/06/predictive-analytics-success-tips/#comments</comments>
		<pubDate>Tue, 16 Jun 2009 19:54:29 +0000</pubDate>
		<dc:creator>Kimberly</dc:creator>
		
		<category><![CDATA[Customer Feedback]]></category>

		<category><![CDATA[Customer Relationships]]></category>

		<category><![CDATA[Customer Surveys]]></category>

		<category><![CDATA[EFM]]></category>

		<category><![CDATA[business outcomes]]></category>

		<category><![CDATA[Customer loyalty]]></category>

		<category><![CDATA[NPS]]></category>

		<category><![CDATA[predictive analytics]]></category>

		<category><![CDATA[productivity]]></category>

		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=223</guid>
		<description><![CDATA[Dr. Gary Rhoads, Loyalty Expert and Co-Founder of Allegiance, offered the following "Five Easy Steps to Predictive Analytics: A Top Down Business Outcome Approach" during the online Engage eSummit. Read on to learn more about these five steps. 
]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/06/predictive-analytics-success-tips/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Customer Delight: 5 Tips for Doing it Right</title>
		<link>http://blog.allegiance.com/2009/06/customer-delight-5-tips-for-doing-it-right/</link>
		<comments>http://blog.allegiance.com/2009/06/customer-delight-5-tips-for-doing-it-right/#comments</comments>
		<pubDate>Tue, 16 Jun 2009 16:45:21 +0000</pubDate>
		<dc:creator>Kevin</dc:creator>
		
		<category><![CDATA[Customer Feedback]]></category>

		<category><![CDATA[Customer Relationships]]></category>

		<category><![CDATA[EFM]]></category>

		<category><![CDATA[customer satisfaction]]></category>

		<category><![CDATA[benchmark]]></category>

		<category><![CDATA[customer defections]]></category>

		<category><![CDATA[customer delight]]></category>

		<category><![CDATA[customer expectations]]></category>

		<category><![CDATA[customer experience]]></category>

		<category><![CDATA[Engage eSummit]]></category>

		<category><![CDATA[JD Power and Associates]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=215</guid>
		<description><![CDATA[Gary Tucker, SVP and General Manager of JD Power and Associates, offered five tips in his Engage eSummit session on the importance of delighing your customers in the current economic environment. Read on to learn more about these five tips. ]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/06/customer-delight-5-tips-for-doing-it-right/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Charting Your Customer Loyalty Course</title>
		<link>http://blog.allegiance.com/2009/04/charting-your-customer-loyalty-course/</link>
		<comments>http://blog.allegiance.com/2009/04/charting-your-customer-loyalty-course/#comments</comments>
		<pubDate>Tue, 07 Apr 2009 17:15:51 +0000</pubDate>
		<dc:creator>John</dc:creator>
		
		<category><![CDATA[EFM]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=187</guid>
		<description><![CDATA[Every organization should have a clear picture of the attitude of their audience(s) toward their organization, and the satisfaction of mutual transaction points, as well as insights into where improvements could be made to positively improve that attitude and satisfaction.

The means we use (Enterprise Feedback Management (EFM) technology, people, and processes) to get to what should be our end (better business) are essential to our success in reaching that end. If we choose the wrong technology, fail to allocate the proper resources, and ignore how the technology and people interface with our processes, we will end up horribly off course. 



]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/04/charting-your-customer-loyalty-course/feed/</wfw:commentRss>
		</item>
		<item>
		<title>EFM Market Growing</title>
		<link>http://blog.allegiance.com/2009/03/efm-market-growing/</link>
		<comments>http://blog.allegiance.com/2009/03/efm-market-growing/#comments</comments>
		<pubDate>Tue, 17 Mar 2009 20:10:29 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
		
		<category><![CDATA[EFM]]></category>

		<category><![CDATA[CEM]]></category>

		<category><![CDATA[CRM]]></category>

		<category><![CDATA[Customer Experience Management]]></category>

		<category><![CDATA[Customer Feedback]]></category>

		<category><![CDATA[customer relationship management]]></category>

		<category><![CDATA[Enterprise feedback]]></category>

		<category><![CDATA[Enterprise Feedback Management]]></category>

		<category><![CDATA[Gartner CRM conference]]></category>

		<category><![CDATA[Survey programs]]></category>

		<category><![CDATA[VOC]]></category>

		<category><![CDATA[VOC Programs]]></category>

		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=170</guid>
		<description><![CDATA[The Enterprise Feedback Management (EFM) market continues to grow, even amidst the current economic environment. The underlying cause of this growth appears to be increased customer retention through real-time voice of the the customer (VOC) programs. And there was certainly a lot of talk about this at the recent Gartner CRM conference in London. The fact that this is being talked about so much is evidence that the market has matured significantly in the past 12 months. The author of this blog, Chris Cottle, VP of Marketing for Allegiance, believes that the next big step for VOC programs will lie within the analytical side. Read this blog to find out why and also learn more about what this side will mean for businesses.]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/03/efm-market-growing/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Credit Unions Brace for Financial Assessment; Look for Ways to Do More with Less</title>
		<link>http://blog.allegiance.com/2009/03/credit-unions-brace-for-financial-assessment-look-for-ways-to-do-more-with-less/</link>
		<comments>http://blog.allegiance.com/2009/03/credit-unions-brace-for-financial-assessment-look-for-ways-to-do-more-with-less/#comments</comments>
		<pubDate>Wed, 04 Mar 2009 20:41:56 +0000</pubDate>
		<dc:creator>Brady</dc:creator>
		
		<category><![CDATA[Allegiance]]></category>

		<category><![CDATA[Customer Relationships]]></category>

		<category><![CDATA[Corporate Stabilization Program]]></category>

		<category><![CDATA[Credit Unions]]></category>

		<category><![CDATA[CUNA]]></category>

		<category><![CDATA[customer engagement]]></category>

		<category><![CDATA[Customer Feedback]]></category>

		<category><![CDATA[National Credit Union Association (NCUA)]]></category>

		<category><![CDATA[Viral Marketing]]></category>

		<category><![CDATA[Word of Mouth Marketing]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=144</guid>
		<description><![CDATA[The National Credit Union Association (NCUA)'s Corporate Stabilization Program will have a significant impact on credit unions. There will be a cost to every credit union, but no one yet knows exactly how much or how many times credit unions will be asked to contribute. At some level the challenge facing credit unions is the same challenge we are all facing:  How can we get by with less? Read this article to learn about at least one way to make that happen. ]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/03/credit-unions-brace-for-financial-assessment-look-for-ways-to-do-more-with-less/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Customer Care and the Flight of the Ostrich</title>
		<link>http://blog.allegiance.com/2009/02/customer-care-and-the-flight-of-the-ostrich/</link>
		<comments>http://blog.allegiance.com/2009/02/customer-care-and-the-flight-of-the-ostrich/#comments</comments>
		<pubDate>Thu, 26 Feb 2009 16:44:02 +0000</pubDate>
		<dc:creator>Kevin</dc:creator>
		
		<category><![CDATA[EFM]]></category>

		<category><![CDATA[customer care]]></category>

		<category><![CDATA[Customer Feedback]]></category>

		<category><![CDATA[Customer Relationships]]></category>

		<category><![CDATA[customer service]]></category>

		<category><![CDATA[listening to customers]]></category>

		<category><![CDATA[resolving customer concerns]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=126</guid>
		<description><![CDATA[Some organizations don't exactly bury their heads in the sand when it comes to customer care--they just run away or abandon an avenue for customer feedback. However, when customers complain, it's one of the best opportunities to increase their loyalty and engagement--as long as the company that the customer is dealing with responds promptly and positively to their complaint. But to do so, you have to provide your customers with as many options for communicating with you as possible. Read this blog post to learn more.

]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/02/customer-care-and-the-flight-of-the-ostrich/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Increasing Employee Loyalty in a Down Economy</title>
		<link>http://blog.allegiance.com/2009/02/increasing-employee-loyalty-in-a-down-economy/</link>
		<comments>http://blog.allegiance.com/2009/02/increasing-employee-loyalty-in-a-down-economy/#comments</comments>
		<pubDate>Tue, 17 Feb 2009 21:41:20 +0000</pubDate>
		<dc:creator>Kyle</dc:creator>
		
		<category><![CDATA[Allegiance]]></category>

		<category><![CDATA[EFM]]></category>

		<category><![CDATA[Employee Feedback]]></category>

		<category><![CDATA[Employee Relationships]]></category>

		<category><![CDATA[employee loyalty]]></category>

		<category><![CDATA[employee productivity]]></category>

		<category><![CDATA[employee surveys]]></category>

		<category><![CDATA[job security]]></category>

		<category><![CDATA[surveys]]></category>

		<category><![CDATA[U.S. employees]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=113</guid>
		<description><![CDATA[A survey recently conducted by Towers Perrin, a global professional services firm, reveals that the current economic environment is stirring widespread anxiety among U.S. employees about their job security. This blog talks about some of the most important things that companies can do to increase their employee productivity and loyalty in this environment. 

]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/02/increasing-employee-loyalty-in-a-down-economy/feed/</wfw:commentRss>
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