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	<title>Allegiance Engagement &#38; Loyalty Blog</title>
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	<link>http://blog.allegiance.com</link>
	<description>Increasing Customer and Employee Loyalty, Satisfaction and Engagement</description>
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		<title>Is an overly narrow focus on customer satisfaction causing you to miss out?</title>
		<link>http://blog.allegiance.com/2010/02/is-an-overly-narrow-focus-on-customer-satisfaction-causing-you-to-miss-out/</link>
		<comments>http://blog.allegiance.com/2010/02/is-an-overly-narrow-focus-on-customer-satisfaction-causing-you-to-miss-out/#comments</comments>
		<pubDate>Mon, 08 Feb 2010 21:18:00 +0000</pubDate>
		<dc:creator>Matthew Bowman</dc:creator>
				<category><![CDATA[EFM]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[survey management]]></category>
		<category><![CDATA[VOC]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/2010/02/is-an-overly-narrow-focus-on-customer-satisfaction-causing-you-to-miss-out/</guid>
		<description><![CDATA[While doing my Christmas shopping this past season, it seemed most every store had a survey they wanted me to take.   Their clerks dutifully circled the survey website with their pen and told me about a juicy incentive to get me to fill it out.  Since I’m in the business I decided [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Capitalizing on Customer Feedback &#8211; Creating Measurable Value from Voice of the Customer (VOC) Programs</title>
		<link>http://blog.allegiance.com/2010/02/capitalizing-on-customer-feedback/</link>
		<comments>http://blog.allegiance.com/2010/02/capitalizing-on-customer-feedback/#comments</comments>
		<pubDate>Fri, 05 Feb 2010 13:43:39 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Surveys]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=527</guid>
		<description><![CDATA[Capitalizing on customer feedback requires more than the occasional sending of surveys in response to ad hoc business needs. It requires a strategic and ongoing dedication to hearing, listening, understanding and acting upon the VOC through a formal program built upon actively listening to customers and regularly taking a pulse of their level of engagement.
That [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The Secret to Accelerating Growth in a Bad Economy</title>
		<link>http://blog.allegiance.com/2010/01/the-secret-to-accelerating-growth-in-a-bad-economy/</link>
		<comments>http://blog.allegiance.com/2010/01/the-secret-to-accelerating-growth-in-a-bad-economy/#comments</comments>
		<pubDate>Thu, 28 Jan 2010 00:53:52 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[employee engagement]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=522</guid>
		<description><![CDATA[While many business managers see only doom and gloom ahead, some are focusing on a new way to unlock a prosperous future - even in a tough recession. Through the game-changing principle of engagement, companies can learn to use technology and best practices to extract new revenue from their existing customer base.]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2010/01/the-secret-to-accelerating-growth-in-a-bad-economy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Webinar with VP of SAP&#8217;s Worldwide Mid-Market Division</title>
		<link>http://blog.allegiance.com/2010/01/webinar-with-vp-of-saps-worldwide-mid-market-division/</link>
		<comments>http://blog.allegiance.com/2010/01/webinar-with-vp-of-saps-worldwide-mid-market-division/#comments</comments>
		<pubDate>Tue, 12 Jan 2010 17:18:24 +0000</pubDate>
		<dc:creator>Matthew Bowman</dc:creator>
				<category><![CDATA[EFM]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[SAP]]></category>
		<category><![CDATA[VOC]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=516</guid>
		<description><![CDATA[Be sure to check out the Jan 21 webinar with Todd Rowe of SAP as he discusses why a survey is not enough for a complete VOC program.  In this webinar, Todd will discuss:
- The new role of surveys in the world of customer feedback / customer insight
- New ways to listen to customers [...]]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2010/01/webinar-with-vp-of-saps-worldwide-mid-market-division/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is dropping job satisfaction killing American productivity and innovation?</title>
		<link>http://blog.allegiance.com/2010/01/is-dropping-job-satisfaction-killing-american-productivity-and-innovation/</link>
		<comments>http://blog.allegiance.com/2010/01/is-dropping-job-satisfaction-killing-american-productivity-and-innovation/#comments</comments>
		<pubDate>Tue, 05 Jan 2010 17:32:34 +0000</pubDate>
		<dc:creator>Matthew Bowman</dc:creator>
				<category><![CDATA[EFM]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[employee survey]]></category>
		<category><![CDATA[Voice of the employee]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=511</guid>
		<description><![CDATA[Most of the CEO’s I speak with agree that innovation and improved customer service is the key that will help their company emerge from the recession stronger than their competitors.  To accomplish this requires employees with good morale and solid productivity.  The problem may be that if your employees are like 55% of [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Where Are You on the Feedback Progression Scale?</title>
		<link>http://blog.allegiance.com/2009/12/where-are-you-on-the-feedback-progression-scale/</link>
		<comments>http://blog.allegiance.com/2009/12/where-are-you-on-the-feedback-progression-scale/#comments</comments>
		<pubDate>Wed, 30 Dec 2009 01:49:22 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[EFM]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=500</guid>
		<description><![CDATA[From our work helping companies make the most of customer and employee feedback, we have developed something we call the feedback progression scale. This scale gives us a way to understand where a business is in terms of using feedback and surveys to grow customer loyalty and engagement. 

So where are you on the feedback [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Webinar on VOC best practices</title>
		<link>http://blog.allegiance.com/2009/12/webinar-on-voc-best-practices/</link>
		<comments>http://blog.allegiance.com/2009/12/webinar-on-voc-best-practices/#comments</comments>
		<pubDate>Wed, 02 Dec 2009 17:49:14 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[EFM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[JD Power]]></category>
		<category><![CDATA[VOC]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/2009/12/webinar-on-voc-best-practices/</guid>
		<description><![CDATA[Bob Caruso is the former head of JD Power&#8217;s VOC Center of Excellence.  He&#8217;s giving a webinar next Monday (Dec 10) on the top 10 best practices of VOC practitioners.  He plans on doing a deep dive and field people&#8217;s questions. He&#8217;s also a former F4 fighter pilot from the Air Force so [...]]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/12/webinar-on-voc-best-practices/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Re-engaging Employees after a Layoff</title>
		<link>http://blog.allegiance.com/2009/11/re-engaging-employees-after-a-layoff/</link>
		<comments>http://blog.allegiance.com/2009/11/re-engaging-employees-after-a-layoff/#comments</comments>
		<pubDate>Mon, 16 Nov 2009 21:34:24 +0000</pubDate>
		<dc:creator>Bob Caruso</dc:creator>
				<category><![CDATA[EFM]]></category>
		<category><![CDATA[Employee Relationships]]></category>
		<category><![CDATA[employee engagement]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=349</guid>
		<description><![CDATA[Many companies have gone through a reduction in force (RIF) recently (i.e. organizations have reduced staffing by nearly 5 millino in the past 7 months!), and are now in the process of dealing with all of the changes forced by the RIF. Here are three tips for reengaging and protecting your talent pool.]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/11/re-engaging-employees-after-a-layoff/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Voice of the Employee: Key to Business Survival</title>
		<link>http://blog.allegiance.com/2009/11/voice-of-the-employee-key-to-business-survival/</link>
		<comments>http://blog.allegiance.com/2009/11/voice-of-the-employee-key-to-business-survival/#comments</comments>
		<pubDate>Wed, 11 Nov 2009 15:49:09 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Employee Feedback]]></category>
		<category><![CDATA[Employee Relationships]]></category>
		<category><![CDATA[Feedback Articles]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[employee survey]]></category>
		<category><![CDATA[human resources]]></category>
		<category><![CDATA[Voice of the employee]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=467</guid>
		<description><![CDATA[This blog post discusses the results of a quantitative survey that Allegiance recently conducted with voice of the employee (VOE) practitioners, including human resource vice presidents, directors and managers, as well as other HR-related titles. It also talks about why, in order for companies to create and maintain a sustainable competitive advantage once they economy rebounds, they not only need to be actively listening to their employees now in real-time to address and resolve any concerns that they have, but also start putting some strategic measures in place to retain their best and brightest employees.]]></description>
		<wfw:commentRss>http://blog.allegiance.com/2009/11/voice-of-the-employee-key-to-business-survival/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>VOC from the Front Lines</title>
		<link>http://blog.allegiance.com/2009/10/voc-from-the-front-lines/</link>
		<comments>http://blog.allegiance.com/2009/10/voc-from-the-front-lines/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 16:10:40 +0000</pubDate>
		<dc:creator>Matthew Bowman</dc:creator>
				<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[Enterprise Feedback Management]]></category>
		<category><![CDATA[Net Promoter]]></category>
		<category><![CDATA[VOC]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://blog.allegiance.com/?p=443</guid>
		<description><![CDATA[At a recent luncheon with Voice of the Customer (VOC) practitioners in Atlanta, the author of this blog, Matt Bowman, director of campaign marketing for Allegiance, noticed a few trends emerging from the conversation. This blog discusses those trends and also provides some insight on why those topics have emerged as "top of mind" items with today's VOC practitioners. ]]></description>
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		<slash:comments>0</slash:comments>
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