Posts Tagged ‘customer experience’

Customer-Centricity: How to Make Your Customers and the CFO Happy

09.03.09 | Author: Bob Thompson | Posted in Customer Feedback, EFM | No Comments »
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When times get tough, it’s tempting to put “customer-centricity” on the back burner. But it doesn’t have to be that way. In this blog post, Bob Thompson, CEO of CustomerThink, offers some tips on how to weather the economic storm.

Customer Retention & The Leaky Bucket

06.18.09 | Author: Chris | Posted in Customer Feedback, Customer Relationships, customer satisfaction | 1 Comment »
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Arjun Sen, president and founder, ZenMango offered some great advice to companies during the online Engage eSummit. Read this blog to learn more…

Customer Delight: 5 Tips for Doing it Right

06.16.09 | Author: Kevin | Posted in Customer Feedback, Customer Relationships, EFM, customer satisfaction | No Comments »
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Gary Tucker, SVP and General Manager of JD Power and Associates, offered five tips in his Engage eSummit session on the importance of delighing your customers in the current economic environment. Read on to learn more about these five tips.